refund & cancellation

• Recurring Billing: All services are provided on a subscription basis (monthly or annually). Your subscription will automatically renew at the end of each billing cycle unless cancelled.
• Immediate Allocation: Upon payment, our system immediately provisions a private VPS and allocates dedicated resources. Therefore, costs are incurred by unOpen.AI the moment your instance is activated.

• Cancel at Any Time: You may cancel your subscription at any time through your account dashboard.
• Effect of Cancellation: Upon cancellation, you will retain access to your AI sandbox until the end of your current paid billing period. At the end of that period, your instance, its encrypted memories, and all associated data will be permanently deleted.
• No Partial Credits: We do not provide pro-rated refunds or credits for unused days within a billing cycle once the cycle has begun.

Because unOpen.AI provides a highly customizable "Full Sandbox" environment, refunds are only granted under very specific circumstances:

• Technical Failure of Infrastructure: If unOpen.AI fails to provide access to the VPS infrastructure for a cumulative period exceeding 24 hours due to a fault in our core systems, you may be eligible for a pro-rated credit or refund.

Non-Refundable Scenarios: Refunds will not be issued for:

• AI Performance: Dissatisfaction with the AI’s logic, "hallucinations," or the quality of the OpenClaw framework.
• User Error: Accidents where the user (or the user’s AI) deletes data, loses encryption keys, or misconfigures the agent.
• AUP Violations: Any account terminated for violating our Acceptable Use Policy (e.g., hacking, illegal activity).
• Bot-Induced Crashes: If your AI agent downloads malicious software or executes scripts that "brick" or disable the sandbox.

As stated in our Privacy Policy, your data is fully encrypted. If you lose your access credentials or the AI's internal state is corrupted, unOpen.AI cannot recover your data. No refunds will be issued for data loss resulting from the user's failure to maintain backups or secure their encryption keys.

We prefer to resolve any issues directly with our users.

• Dispute Policy: If you initiate a chargeback or payment dispute with your bank/credit card provider before contacting our support team, we reserve the right to immediately and permanently terminate your account and wipe all associated data to prevent further unauthorized usage.
• Collection Costs: unOpen.AI reserves the right to dispute any fraudulent chargebacks and may provide this Policy, our ToS, and your usage logs to the banking institution as evidence of service delivery.